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Question 1 3 pts
(TCO 2) Almost always listed as important for leadership success is/are ____.
 
Basic intelligence
 
Clear and strong values
 
High level of personal energy
 
All of the above
 
Training
 
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Question 2 3 pts
(TCO 2) Qualities belonging potentially to everyone, but possessed more fully by leaders, include all of the following except ____.
 
Vision and enthusiasm
 
Stability and concern for others
 
Self-confidence and persistence
 
Vitality and integrity
 
Hearing and size
 
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Question 3 3 pts
(TCO 2) Concern for others requires _____ and ____, and the result is ____, which is the foundation of ____.
 
Experience and fortitude; learning; survival
 
Patience and listening; trust; loyalty
 
Discussion and contemplation; education; expression
 
Time and place; emotion; community
 
None of the above
 
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Question 4 3 pts
(TCO 2) The most important quality of leadership is ____, including _____ and ____.
 
Knowledge; on-the-job learning and formal education
 
Motivation; desire and effort
 
Integrity; honesty and courage
 
Decisiveness; information finding and willingness to take orders
 
None of the above
 
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Question 5 3 pts
(TCO 2) Characteristics of followers that influence the leadership process are _____ and ____.
 
Race and gender
 
Respect for authority and interpersonal trust
 
Past mistakes and future plans
 
Abstract reasoning and concrete experience
 
None of the above
 
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Question 6 3 pts
(TCO 2) Different kinds of intelligence include all of the following except:
 
Verbal/linguistic
 
Logical/mathematical
 
Visual/spatial
 
Bodily/kinesthetic
 
Memory/recall
 
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Question 7 3 pts
(TCO 2) Over time, the shift in emphasis for business success has been from _____ to ____.
 
Communities to systems
 
Command and control to relationship management
 
Innovation to hierarchy
 
Team building to skill building
 
None of the above
 
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Question 8 3 pts
(TCO 2) Successful leaders today must master challenges such as _____ and ____, as well as traditional duties such as _____ and ____.
 
Purchasing and inventory control; staffing and accounting
 
Advertising and sales; engineering and production
 
Office politics and re-engineering; work design and wage administration
 
Giving orders and quality control; public speaking and report writing
 
Developing people and doing the right things; organizing work and implementing plans
 
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Question 9 3 pts
(TCO 2) A transformational leader does all but which of the following:
 
Develops a vision that is compelling to followers
 
Articulates a strategy for bringing vision to life
 
Builds momentum by recognizing progress
 
Demonstrates character by setting an example
 
Takes credit for the accomplishments of others
 
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Question 10 3 pts
(TCO 2) Situational factors that influence the leadership process include:
 
Size of the organization
 
Social and psychological climate
 
Employment patterns
 
Type, place, purpose of work performed
 
All of the above
 
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Question 11 3 pts
(TCO 5) The leadership philosophy behind quality improvement efforts is both ____, based on ____, and ____, concerned with ____.
 
Technical; information systems; and strategic; business ethics
 
Hard; scientific management, and soft; human side of work
 
Masculine; support; feminine; power
 
Current; empirical data; historic; social influence
 
None of the above
 
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Question 12 3 pts
(TCO 2) All of the following are important qualities of leadership except:
 
Ability
 
Stability
 
Persistence
 
Charisma
 
Seniority
 
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Question 13 3 pts
(TCO 2) All of the following are factors that influence the nature of the situation or the context of leadership except:
 
Type of work performed
 
Size of organization
 
Social climate
 
Employee wages
 
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Question 14 3 pts
(TCO 3) Gandhi, the Indian spiritual and political leader, believed that effective leaders ____, not ____.
 
Point the way; show by example
 
Command respect; earn respect
 
Lead the elite; lead the masses
 
Are served by followers; serve followers
 
Guide and inspire; command and control
 
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Question 15 3 pts
(TCO 3) Employee participation has been shown to have a _____ impact on business success.
 
Positive
 
Negative
 
Neutral
 
None of the above
 
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Question 16 3 pts
(TCO 5) Deming worked with the _____ and helped to rebuild their economy.
 
English
 
Japanese
 
Germans
 
Soviets
 
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Question 17 3 pts
(TCO 3) Good ways to be a servant leader include:
 
Get out of the executive suite and onto the floor
 
Get out of the headquarters and into the field
 
Get out of the ivory tower and into the real world
 
All of the above
 
None of the above
 
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Question 18 3 pts
(TCO 3) Through _____ and ____, the older community passes on ethics to young people.
 
Modeling and socialization
 
Command and control
 
Self-study and self-leadership
 
Rules and regulations
 
Preaching and teaching
 
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Question 19 3 pts
(TCO 5) An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by:
 
Physical needs
 
Social esteem needs
 
Affiliation needs
 
Security needs
 
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Question 20 3 pts
(TCO 5) Maslow identified all of the following as characteristics of a self-actualized person except:
 
Superiority
 
Intimacy
 
Autonomy
 
Spontaneity
 
Creativity
 
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Question 21 3 pts
(TCO 5) The highest need possible is:
 
Social
 
Self-fulfillment
 
Self-esteem
 
Security
 
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Question 22 3 pts
(TCO 3) In the years since World War II, the American workplace has become more:
 
Isolated
 
Hierarchical
 
Exclusive
 
Participative
 
Paternal
 
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Question 23 3 pts
(TCO 5) After survival, security, and belonging needs are satisfied, people are motivated by the need for:
 
Power
 
Immortality
 
Respect
 
Health
 
None of the above
 
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Question 24 3 pts
(TCO 5) The _____ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.
 
First
 
Second
 
Third
 
Fourth
 
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Question 25 3 pts
(TCO 1) A leader’s ability to _____ and _____ is essential for leadership success.
 
Understand people, deal with them effectively
 
Understand finance, keep technically proficient
 
Manipulate others, retain personal power
 
Live a balanced life, support the arts
 
None of the above
 
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Question 26 3 pts
(TCO 5) Jeffrey Pfeffer shows that _____ correlates positively with motivation, and identifies _____ practices that successful companies share.
 
Profit; seven
 
Safety; three
 
Enthusiasm; 10
 
All of the above
 
None of the above
 
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Question 27 3 pts
(TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except:
 
Introduce a group bonus plan
 
Increase the amount and types of group interaction
 
Assign whole tasks, including preparatory and finishing work
 
Eliminate rewards based on job classification
 
Reduce the number of hierarchical levels
 
Allow workers to determine their own work methods
 
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Question 28 3 pts
(TCO 5) _____ is the author of The Human Side of Enterprise.
 
Abraham Maslow
 
Douglas McGregor
 
Kurt Lewin
 
Ken Blanchard
 
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Question 29 3 pts
(TCO 5) A continuum of empowerment, least to most, is as follows:
 
Scientific management, industrial democracy, human relations training
 
Kibbutzim, job enrichment, collective bargaining
 
Suggestion box, quality circles, self-directed work teams
 
Quality improvement teams, safety meetings, labor/management codetermination
 
None of be above
 
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Question 30 3 pts
(TCO 5) The effective leader gives attention to:
 
Super stars
 
Fallen stars
 
Middle stars
 
All of the above
 
The team, not individuals

CO 5)
 
(1) Describe and explain, in your own words, the five principles of an empowered workplace as given by Robert Cole.
(2) Explain how one-way communication can affect employees’ morale and productivity.
 
 
(TCO 1,4) Understanding why people do what they do is the basis for leading and managing people.
 
(1) Using Jeffrey Pfeffer’s nine points about motivation from our book, please explain how employee motivation and company success are related. (7 points)
(2) Explain how unsatisfied needs can be harmful to an individual and give an example from your own experience. (8 points)
(3) Describe five ways a leader might motivate employees. (5 points)

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