Keywords: marketing; business GIS; business; environmental scanning; market area analysis; geodemographics; demographic
Finding Market Opportunities Understanding the market environment spatially
Bikes2Go is the startup enterprise of Bill Ivers and Karen Estes,1 avid recreational bicycle riders and recent university graduates in a large Southwestern city. Karen and Bill have noticed that their town and others they have visited have bike rental and repair shops near larger parks and recreational areas but lack them near smaller recreational facilities such as neighborhood parks and school playgrounds.
Further research reveals that these smaller areas do not generate the traffic necessary to support full-scale bike rental and repair shops. Thus, the trails and bike paths in these facilities tend to be underutilized.
Karen and Bill view this situation as an opportunity for developing a business model for bike shop functions that can be profitable at relatively low sales volume. Working with fellow bike enthusiasts, they develop the prototype for an automated, self-service bike rental and repair kiosk that can be located in a modest space near smaller parks and recreation areas.
Bill and Karen hire you as their research consultant and charge you with finding a good place to test market the Bikes2Go rental and repair (R&R) concept.
You will use web-based business geographic information system (GIS) tools for your work.
Seattle, Washington, urban area
1 This scenario and the organizations and people in it are fictional. Any resemblance to actual individuals or organizations is coincidental.
Data used in this lab
? Demographic and consumer spending data at various levels of geography
? Location data for parks and bike shops
? Consumer expenditure data
This lab focuses on environmental scanning in the search for market opportunities. Bill and Karen have tasked you with finding a good place to test market the Bikes2Go R&R concept.
Each kiosk houses up to 10 rental bicycles, which customers can rent at specified rates by providing credit card information. Customers may also reserve bikes in advance with an online service that collects payment information and ensures that a bike will be ready at the specified kiosk when the customer arrives. In addition, each kiosk provides bicycle service resources, including pressurized air, filtered water, and toolkits for minor repairs. The kiosk displays a fee structure for these services, which customers purchase by credit card. Kiosks are serviced as needed to maintain equipment and the proper number of bikes. Configured in this way, each Bikes2Go R&R kiosk is a self-sufficient miniature bike shop that operates with little overhead or personnel costs.
The ideal test site would be a market area with a concentration of target customers (25–40-year- olds with incomes between $25,000 and $50,000), several parks, and relatively few competing bike shops. The test market at the start of the screening process will be in the Southwest or Pacific Northwest, where climatic conditions allow year-round operation of the kiosks.
You will scan for potential market areas on a national level and then focus on one attractive area, Seattle, Washington, where you will analyze the distribution of target customers and recreational spending. You will also map the locations of regional parks and existing bike shops. Finally, you will integrate this data to search for potential locations for Bikes2Go kiosks. If at least 10 such locations exist, you will report that the Seattle area is an acceptable location for test marketing this concept.
SELECT A MARKET AREA
This calls for a two-phase process involving analyzing and visualizing a prospective market area.
1 Select a state in the Southwest or Pacific Northwest with a high level of interest in biking.
2 To do so, use the color-coded map 1 below, which displays states classified by their level of biking interest.
3 Measure this interest by referring to the Market Potential Index (MPI) (see table 1) for the variable Participated in bicycling (road) in the past 12 months.
1 In map 1, look for the darker colors, which represent states with MPI values for this variable of 100 or greater.
The darkest colors have values of 110 or greater. For MPI measures, a value of 100 is the national average, a value of 120 is 20 percent above that average, and a value of 80 is 20 percent below. Thus, the darkest-colored states are those most likely to engage in recreational biking.
Map 1: Recreational biking MPI by state in the United States
State Participated in bicycling (road) in the past 12 months: Index
Connecticut, Maryland, Virginia 117
Massachusetts, Washington 115
New Hampshire 114
Table 1: Top 10 recreational biking MPIs by state in the United States
2 Observe that—as map 1 and table 1 reveal—Washington has the highest MPI value of any state in the Pacific Northwest or the Southwest, with a measure of 115.
This means that residents are 15 percent more likely than the national average to participate in road biking. Within the state, King County, with an index of 129, has the highest level of Washington’s counties, and many census tracts in this county have MPI values above 150.
3 For this reason, choose this area to explore more deeply as a test market candidate.
Map 2: Recreational biking MPI by census tract in western King County
DISPLAY DEMOGRAPHIC CHARACTERISTICS
To be an attractive test market, the western King County area must have concentrations of young people (25–40 years old) with moderate levels of income ($25,000 to $50,000) and relatively high spending on recreational equipment. You will use the color-coded mapping functions to seek out these concentrations.
1 Maximize your browser to fill your screen. Navigate to the web-based project map at http://bit.ly/y5D2r4 where you will find a color-coded map of the Seattle area displayed over a basemap of the area. The window on the left offers information about the map and options for viewing it.
2 Click the Contents button (see image below) to open the map’s contents. While using the map, you may return to this view by clicking the Contents button.
If your map does not resemble the one below, adjust the layer settings and pan and zoom the display until it does.
Map 3: Bikes2Go demographic map
3 Zoom in and out of the map with your mouse scroll wheel or using the small arrow buttons in the upper left of the map. You may also pan in the map by clicking in the map and dragging with your mouse.
Notice that as you zoom in and out of the map, layers disappear and reappear. These layers are scale dependent, which means they toggle on and off automatically as you adjust the scale of the map with zoom operations. This helps you understand distribution patterns more fully as census tract level values are replaced with block group level values as you zoom in to the map.
Due to these variations, your map’s resemblance to the ones presented here may not be exact. You may toggle map layers and use zoom and pan operations to adjust the appearance of your map.
Until the map is fully cached in your system, changes to the display might be a bit sluggish, so be patient.
4 Check and uncheck the small boxes to the left of each layer to toggle layer visibility.
Note the effect on the map. The map draws from the bottom layer up so that layers at the bottom of the table of contents may not be visible if a layer above them is turned on. Experiment with these settings to understand the display logic of the system.
5 Before going to the next step, check that all the layers are on.
6 Click the Legend button to view the map’s legend, noting the values associated with each color in the red scale. This scale displays the number of target market households in each census tract.
7 Using the wheel of your mouse or the Zoom buttons in the map, zoom in to the map.
Note the effect on the legend, which changes from census tracts to block groups as you move in. Block groups are smaller components of census tracts and provide a more precisely defined view of the distribution of target market households in the Seattle area.
You are also interested in viewing the distribution of recreational equipment purchases in this market area.
8 Click the Contents button and then turn off (uncheck) the Target Market Households layer to display the Recreational Equipment $ layer. This layer displays values for average household purchases of recreational equipment in the past year.
9 Click the Legend button and zoom in and out to see the distribution of this attribute by census tract and block group.
1 In the Contents window, select the check box to turn the Target Market Households layer back on. Familiarize yourself with the market area by zooming and panning around the map with this layer displayed.
2 Turn this layer off and repeat your observations with the Recreational Equipment $ layer displayed. Be alert for areas in the map with high classifications for both attributes, as these represent concentrations of attractive potential customers for Bikes2Go.
IDENTIFY THE BEST OPPORTUNITIES
Visual review provides you with a sense of the distribution of the two demographic characteristics defining Bikes2Go’s target market. However, you wish to identify with more precision those areas with households that meet both demographic criteria. You will use the data in the layer legends to define these households more precisely and map their locations.
1 Click the Legend button and zoom the map to a point in which both Target Market Households and Recreational Equipment $ are displayed at the block group level. Scroll down the legend if necessary to view the classification schemes for both layers.
Note that the data for each layer is divided into four classes. These layers use a quartile classification system, meaning that each class contains an equal number of block groups or as close to an equal distribution as possible.
Given this quartile classification scheme, the top two classes in each layer contain the top half of block group values for that layer, and the lower two classes contain the lower half of block group values. The most attractive areas are those that fall into the top half of both measures. These block groups have been selected with a database query of these two attributes and collected in the Target Block Groups layer.
1 Click the Contents button and turn off both the Target Market Households and Recreational Equipment $ layers. Confirm that the Target Block Groups layer is on.
2 Zoom in to the map until the color-coded layer disappears and several block groups are displayed in a semitransparent gold color. The map below illustrates this layer, though perhaps not for the same area of the map you chose. These are the block groups that are in the top half of each data layer and, therefore, are potential customers for Bikes2Go.
Map 4: Target block groups in a Seattle neighborhood
3 Pan and zoom around the map to review the distribution of these attractive groups of potential customers.
ADD BUSINESS INFORMATION
Having identified clusters of target customers, you now wish to seek locations in the Seattle area with several parks but few bike shops. You will do so by activating the Bike Shops and Parks layer and viewing the results. The Bike Shops and Parks layer displays the locations of both types of facilities across the Seattle area.
VISUALIZE PARKS AND BIKE SHOPS
1 View bike shop and park locations by clicking the Contents button and turning on the Bike Shops and Parks layer.
2 Click the Legend button to view the symbols that are used to depict these two types of facilities.
Map 5 shows the distribution of parks and bike shops relative to clusters of potential customers in one part of western King County. In this area, there are relatively few potential customers, though there are parks with no adjacent bike shops. This area would not qualify as a good test market for the Bikes2Go concept.
Map 5: Parks, bike shops, and selected block groups in western King County
1 Pan and zoom the map to evaluate other regions in this market area. If you find at least 10 parks near clusters of potential customers but not served by adjacent bike shops, you will recommend that Bikes2Go select the western King County, Washington, area for its test marketing program.
MAKING BUSINESS DECISIONS BASED ON ENVIRONMENTAL SCANNING
Using the maps in the Bikes2Go SpatiaLAB, answer the following question as your recommendation to Bill and Karen:
Question 1: Are there at least 10 parks in western King County near potential customers but not served by existing bike shops? Would this area serve as an appropriate test market for the Bikes2Go R&R kiosk concept?
Submit your work
As Bill and Karen’s research consult, write a brief 1.5 – 2 page, double-spaced essay, summarizing your answers to question 1. Describe the analytic process you have performed and discuss which factors (layers) played a significant role during your analysis. Feel free to be creative. You may talk about why the Bikes2Go rental and repair (R&R) is a great concept and describe the type of bikes you will supply (road, mountain, hybrid, cruiser, etc.).