Description
Case Study (105 Points)
In light of this module?s required readings and your own research, respond to the scenario and prompts below.
Scenario
For five years, Reham has worked as a Printing Manager for a Saudi Print Shop. During this time, the organization has grown to be a 24/7 operation, employing 75 employees. Saudi Print Shop is located in a large city, and customers often complain of having to travel 20-30 miles to submit and pick-up orders. The owner has decided he will open a second shop on the opposite side of the city. Until this point, the owner and management team has run operations without a performance management process. The owner recognizes a performance management process is highly needed to sustain growth. He has given Reham the duty of developing a performance management process.
Thoroughly evaluate and develop the following five elements of a performance management process:
1. In the context of Saudi Print Shop, critically evaluate the availability of any prerequisites to implementing a performance management process.
2. Discuss your plans for developing formal job descriptions for the employees at the second print shop.
3. Explain key features of developing performance plans for the employees. Provide examples of factors you would consider in developing a plan for customer service personnel (who are employed by the shop).
4. In the context of Saudi Print Shop, create three results-oriented performance standards for all employees. How will you measure each performance standard?
MGT520
Critical Thinking Writing Rubric – Module X
Exceeds
Expectation
Content, Research, and Analysis
21-25 Points
Requirements
Exceeds
Expectation Includes all of the
required
components as
specified in the
assignment.
25-30 Points
Content
Exceeds
Expectation Demonstrates
substantial and
extensive
knowledge of the
materials with no
errors or major
omissions.
25-30 Points
Analysis
Exceeds
Expectation Provides strong
thought, insight,
and analysis of
concepts and
applications.
13-15 Points
Sources
Exceeds
Expectation Sources go above
and beyond
required criteria,
and are well
chosen to provide
effective
substance and
perspectives on
the issue under
examination.
Mechanics and Writing
5 Points
Demonstrates
Exceeds
college-level
Expectation proficiency in
Project is clearly
Meets Expectation
Below Expectation
Limited Evidence
16-20 Points
Meets ExpectationIncludes most of
the required
components as
specified in the
assignment.
11-15 Points
Below ExpectationIncludes some of
the required
components as
specified in the
assignment.
6-10 Points
Limited Evidence Includes few of the
required
components as
specified in the
assignment.
19-24 Points
Meets ExpectationDemonstrates
adequate
knowledge of the
materials; may
include some
minor errors or
omissions.
13-18 Points
Below ExpectationDemonstrates fair
knowledge of the
materials and/or
includes some
major errors or
omissions.
7-12 Points
Limited Evidence Fails to
demonstrate
knowledge of the
materials and/or
includes many
major errors or
omissions.
19-24 Points
Meets ExpectationProvides adequate
thought, insight,
and analysis of
concepts and
applications.
13-18 Points
Below ExpectationProvides poor
thought, insight,
and analysis of
concepts and
applications.
7-12 Points
Limited Evidence Provides little or no
thought, insight,
and analysis of
concepts and
applications.
10-12 Points
Meets ExpectationSources meet
required criteria
and are adequately
chosen to provide
substance and
perspectives on the
issue under
examination.
7-9 Points
Below ExpectationSources meet
required criteria,
but are poorly
chosen to provide
substance and
perspectives on the
issue under
examination.
4-6 Points
Limited Evidence Source selection
and integration of
knowledge from
the course is
clearly deficient.
4 Points
Meets ExpectationProject is fairly well
organized and
3 Points
Below ExpectationProject is poorly
organized and
1-2 Points
Limited Evidence Project is not
organized or well
MGT520
Critical Thinking Writing Rubric – Module X
organization,
grammar and
style.
organized, well
written, and in
proper format as
outlined in the
assignment. Strong
sentence and
paragraph
structure; contains
no errors in
grammar, spelling,
APA style, or APA
citations and
references.
Total points possible = 105
written, and is in
proper format as
outlined in the
assignment.
Reasonably good
sentence and
paragraph
structure; may
include a few
minor errors in
grammar, spelling,
APA style, or APA
citations and
references.
written, and may
not follow proper
format as outlined
in the assignment.
Inconsistent to
inadequate
sentence and
paragraph
development,
and/or includes
numerous or major
errors in grammar,
spelling, APA style,
or APA citations
and references.
written, and is not
in proper format as
outlined in the
assignment. Poor
quality work;
unacceptable in
terms of grammar,
spelling, APA style,
and APA citations
and references.
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